Tiffany LopezI find the problem underneath the problem.
Operations and strategy leader with 20+ years across entrepreneurship, consulting, sales, finance, marketing, client success, and operations. I build the ownership, operating rhythm, reporting, and AI-supported systems that take the founder out of the middle of everything.
CertifiedHighLevel Admin
& ClickUp Power User
Luxe Business Backend and SavvySuite
Business Systems Architect
I've built and currently run two companies of my own, and I've built the programming and operational backbone for other service businesses scaling beyond the $5M to $10M+ stage.
I've worked inside multiple eight-figure companies, including two $25M+ coaching businesses. At Traffic and Funnels, I served as Client Success Director and ran the company's programs. At Traffic, Sales & Profit, I'm currently on the coaching team.
I use AI the way I use everything else: hands-on, in production, and judged on results measured by impact on operations and revenue.
Operations & Integration
My experience spans founder-led businesses, multiple 7-figure service companies, and a couple of 8-figure organizations. That range gives me a practical view of what changes as a company grows: communication gets more expensive, weak ownership becomes visible, handoffs matter more, reporting has to mature, and the founder can no longer be the default answer to every operational question.
- I step into established service businesses as a fractional operator and integrator, find where the owner is still the bottleneck, and build the ownership, standards, SOPs, metrics, and operating cadence that let the team run without her.
- I diagnose the problem beneath the problem, including decision bottlenecks, founder dependency, fuzzy ownership, weak handoffs, and execution gaps, then design the structure that removes it.
- I translate CEO priorities into sequenced initiatives with clear owners, deadlines, dependencies, decision rights, and follow-through.
- I build scorecards, dashboards, and reporting rhythms that give leadership visibility into priorities, project status, bottlenecks, and operational performance.
- I build operating systems teams can actually run: ownership, standards, SOPs, KPIs, meeting cadence, handoffs, escalation paths, and accountability.
AI Implementation & Automation
I design AI-assisted fulfillment and operational workflows that reduce manual production, improve consistency, and create additional team capacity without making the founder the hidden operating system.
- I develop AI-supported workflows for client delivery, documentation, reporting, research, analysis, team communication, and repeatable knowledge work.
- I create practical AI tools, assistants, prompt systems, playbooks, templates, and reusable production assets across ChatGPT, Claude, Gemini, Grok, and Perplexity.
- I architect GoHighLevel systems end to end: CRM pipelines, forms, calendars, onboarding, follow-up, automations, client journeys, communications, and AI-enabled workflows.
- I decide what belongs with people, process, automation, or AI, then build the operating model around that answer instead of adding technology for technology's sake.
Client Success & Program Operations
I've owned the client experience inside a high-volume coaching company, and I still coach owners on it today.
- I ran the coaching programs at a $25M+ coaching company as Client Success Director, owning how delivery, client progress, and accountability worked across a high-volume client base.
- I currently serve as an expert strategist for another $25M+ coaching business, coaching owners on the operational side of growth: offers, sales process, delivery and fulfillment, team building, and operational systems.
- I coach and advise business owners, coaches, consultants, and service professionals on growth, offers, sales, delegation, operations, automation, and execution.
- I lead working sessions that end in decisions, owners, and a sequenced plan, not a prettier pile of meeting notes.
- I design client journeys end to end: onboarding, delivery, milestones, communication, quality control, renewals, referrals, retention, and the internal workflows behind them.
- 2015 – Present
Luxe Business Backend
Founder & Business Systems Coach / Consultant - 2022 – Present
SavvySuite
Founder, SaaS Agency OwnerWhite-labeled GoHighLevel platform - 2022 – Present
Traffic, Sales & Profit
Business & Growth Expert, $30K Mastermind Program (Freelance)$25M+ coaching business - 2021 – 2022
Traffic and Funnels, LLC
Client Success Director & Program Operations$25M+ coaching business - 1998 – 2014
Earlier Career
Sales, finance and accounting, advertising, marketing, creative development, operations, and military serviceREDNews, Inc.2008 – 2014Cisco Systems, Inc.2005 – 2008Lockheed Martin2003 – 2005U.S. Army, Active Duty1998 – 2002
Operations & CRM
AI
Creative & Communication
HighLevel Certified Admin
Certified to configure and administer GoHighLevel accounts: CRM, pipelines, automations, and client sub-accounts.
Verify on the HighLevel Directory
Verified ClickUp Power User
Verified by ClickUp for advanced use of the platform: workspaces, task and project structures, views, and automations.
Campbell University
Let's talk.
If you're building something where execution, the client experience, or AI adoption needs an experienced operator, I'd like to hear about it. Grab 30 minutes and bring the problem.